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Return Policy

Everything about returns

Return Policy

How do I return?

Items are returned at your own expense, however Maison Marques is working on covering this very soon! We highly recommend using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your return. If we do not receive the return, we can not give you an exchange.

Items being returned to our HQ need to be properly packaged, including protecting any outer layers like shoe boxes etc. Please send us an email regarding your return and we’ll send you a returns form. Then include your returns form in the box & address the package correctly. If you have lost your returns form please include a note with your name & order number(s).

What happens after I return it?

Once we receive your return, we will notify you via email. Returns are processed in 3-7 working days. If your return looks acceptable you will be offered an exchange or store credit for the amount spent on the item, which will not include the cost of the original postage and packaging. You can also put your product for sale on our “Pre-Loved” page.

What’s acceptable?

If the item is unused, with all the labels and tags intact, and in its original packaging, it will be accepted for an exchange. Items being returned are your responsibility, so please properly package the item(s), including protecting any outer layers like shoe boxes etc. We also advise that you use a courier that has insurance coverage. Please note that we do not accept returns on brands like Yeezy’s, Jordans, Nike and FOG Essentials. Products like swimwear, underwear or pierced jewellery and custom made products like Cartier glasses are also excluded from returns.

Christian Louboutin

The red soles of Christian Louboutin shoes are very fragile. Please keep in mind that if any damage to the soles is done, your return will not be accepted by Christian Louboutin. Always try the shoes on a carpet, or on something that won’t damage the shoe.

How long do I have to return an item?

The item(s) should be with us within 7 working days.

For more information about Returns please check our terms & conditions’ paragraph 6 and 7.