FAQ

Frequently asked questions

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ARE YOUR ITEMS 100% AUTHENTIC?

Authenticity is the backbone of our business, every item we sell on our site is inspected by our in house expert authentication team. All items we offer are 100% authentic guaranteed.

We also ensure this by working directly with brands and trusted sources only. Items are also closely inspected by our in house specialists before being offered to our clients.

WHY ARE SOME OF YOUR ITEMS HIGHER THAN RETAIL PRICE?

Pieces which are typically sold out or hard to find include a sourcing fee added to the original retail price. Fees typically range depending on the rarity of the item, along with the time and resources required to source the item.

I HAVE SEEN SOMETHING ONLINE, CAN YOU HELP ME FIND IT IF IT IS NOT AVAILABLE ON YOUR PLATFORM?

If you’re looking for an item that is not available on our platform then our concierge service is made for you. In the nearby future you will be able to contact us via Whatsapp to chat with one of our personal shoppers.

CAN YOU HANDLE A SHOPPING ERRAND FOR ME?

Yes, our fashion concierge service assists clients in running shopping errands, whether it be collecting an item from a store out of reach or a same day pick-up and drop off service.*

*This service is only available in Belgium, the Netherlands and Luxembourg.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We want to make it easy for you. We accept payments via Apple Pay, Google Pay, iDEAL, credit/debit card, PayPal & bank (wire) transfer.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

CAN I RESERVE AN ITREM TO BUY IT LATER?

Yes, you can. Although we need a down payment of at least 20% of the item. You then can reserve the item for a month (30 days). If you choose to cancel the order after you made a down payment, your down payment will not be refunded.